Policies

1. Terms and Conditions

Welcome to Evolve Total Health. By accessing or using this website, scheduling services, or purchasing products or programs, you agree to the following Terms and Conditions.

Medical Disclaimer

Information provided on this website is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment. No provider-patient relationship is established until you have completed the required intake forms, consent documents, and have been evaluated by a licensed healthcare provider.

Eligibility

You must be at least 18 years of age to utilize services unless accompanied by a parent or legal guardian.

Telehealth Services

Telehealth services are available only in states where our providers are licensed and authorized to practice.

Payment Policy

Payment is due at the time of booking unless otherwise specified.

Refund Policy

Medical consultations, telehealth visits, completed coaching sessions, and prescription medications are non-refundable.

Intellectual Property

All website content, educational materials, programs, forms, graphics, and resources are property of Evolve Total Health and may not be reproduced without written permission.

Limitation of Liability

Evolve Total Health shall not be liable for any indirect, incidental, or consequential damages arising from use of this website or services.

2. Privacy Policy

Evolve Total Health respects your privacy and is committed to protecting your personal and health information.

Information We Collect

We may collect:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Date of Birth
  • Health History
  • Insurance Information (if applicable)
  • Payment Information

How Information Is Used

We use information to:

  • Provide healthcare services
  • Process payments
  • Schedule appointments
  • Improve patient care
  • Communicate regarding treatment and services

HIPAA Compliance

Protected Health Information (PHI) is safeguarded in accordance with applicable HIPAA regulations. Secure technology platforms are utilized to protect patient information.

Third-Party Services

We may utilize secure third-party platforms including:

  • Acuity Scheduling
  • Doxy.me
  • Payment processors
  • Electronic Medical Record systems
  • Square
  • Stripe

Website Cookies

This website may use cookies to improve user experience and website functionality.

Contact

Questions regarding privacy may be directed to: Evolve Total Health, Email: [email protected], Phone: 561-800-1838.

3. HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.

Your Rights

You have the right to:

  • Access your medical records
  • Request corrections to your records
  • Request confidential communications
  • Request restrictions on disclosures
  • Receive a copy of this Notice
  • File a complaint without retaliation

Our Responsibilities

We are required by law to:

  • Protect your health information
  • Provide you with this Notice
  • Notify you following any breach affecting your protected information
  • Follow the terms of this Notice

Uses and Disclosures

We may use and disclose your health information for:

  • Treatment
  • Payment
  • Healthcare Operations
  • Legal Requirements
  • Public Health Activities

Complaints

You may file a complaint with: U.S. Department of Health and Human Services Office for Civil Rights or Evolve Total Health Privacy Officer, Email: [email protected].

4. Telehealth Informed Consent

By participating in telehealth services through Evolve Total Health, you acknowledge and agree to the following.

Nature of Telehealth

Telehealth involves the use of electronic communications to provide healthcare services remotely.

Potential Benefits

  • Increased access to care
  • Convenience
  • Reduced travel time
  • Improved continuity of care

Potential Risks

  • Technology failures
  • Internet interruptions
  • Unauthorized access despite security safeguards
  • Limitations compared to in-person examinations

Privacy and Security

Reasonable safeguards are utilized to protect confidentiality and security of your health information.

Emergencies

Telehealth services are not intended for medical emergencies. If you experience a medical emergency, call 911 or proceed to the nearest emergency room.

Right to Withdraw

You may withdraw consent for telehealth services at any time.

5. Cancellation Policy

Appointments must be canceled at least 24 hours in advance. Late cancellations may be subject to a fee. Missed appointments without notice are considered no-shows.

6. No-Show Policy

Patients who fail to attend a scheduled appointment without notice may:

  • Forfeit appointment fees
  • Be required to prepay future appointments
  • Be subject to discharge from the practice after repeated no-shows

7. Medical Weight Loss Program Policy

Participation in the Evolve Total Health Weight Loss Program requires:

  • Completion of all intake forms
  • Medical evaluation and approval
  • Compliance with treatment recommendations

Medication Disclaimer

Prescription medications including Semaglutide and Tirzepatide require provider approval and are not guaranteed.

Results Disclaimer

Individual results vary. Weight loss outcomes depend on:

  • Medication adherence
  • Nutrition
  • Activity level
  • Medical history
  • Lifestyle factors

No specific weight loss outcome is guaranteed.

Medication Refund Policy

Once medication has been ordered, compounded, shipped, or dispensed, refunds cannot be provided.

8. Shipping Policy

Prescription medications are shipped only to approved patients following provider evaluation and approval.

Processing Time

Orders are generally shipped within 24 to 48 hours after payment is received.

Shipping Delays

Evolve Total Health is not responsible for carrier delays, weather delays, or circumstances beyond our control.

Address Accuracy

Patients are responsible for providing accurate shipping information.

9. Website Disclaimer

Information provided through Evolve Total Health, including blogs, videos, courses, handouts, social media content, and educational materials, is intended for informational purposes only. Nothing contained herein should be interpreted as medical advice or a substitute for professional medical care. Always consult your healthcare provider before beginning any new treatment, medication, supplement, exercise program, or wellness plan.

10. SMS and Email Communication Policy

By providing your phone number and email address, you consent to receive:

  • Appointment reminders
  • Treatment updates
  • Billing notifications
  • Educational information
  • Promotional messages

You may opt out at any time by replying STOP or contacting our office.